What Gets Measured Gets Improved


The author James Harrington once said, “If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.” Commander Cloudesley Shovell learned this lesson the hard way when attempting to navigate his fleet of 21 ships. His inability to successfully measure his longitude led to the loss of his ships, losing approximately 1,500 hundred men. This inability to measure variables is not just a nautical issue- many companies are plagued by this problem.


Many organizations lack the know how to quantify and measure variables associated with the success of their business. This deficiency leads to a lack of control and inhibits growth and progression. Fortunately, there are successful methods to gauge these variables such as surveying. By surveying organizations’ employees, customers, and counterparts, companies can successfully quantify vital variables linked with their success. Surveying for variables such as customer satisfaction, employee engagement, and performance creates a unique opportunity to analyze organizations’ strengths and weaknesses, as well as allows companies the chance to hear direct feedback. This is all because of the truism: what gets measured gets improved.

ImageTo address this need, HRO Partners is introducing a unique suite of surveying services into our already robust Human Resources consulting options. This includes an array of customizable surveys measuring variables that are vital to your organization -such as Workplace Performance, Employee Engagement, Customer and Employee Satisfaction, Compensation Analysis, and even customizable surveys to suit the specific needs of your business. At HRO Partners we have the tools and insight to measure, understand, control, and improve the quality of your business. Here we are ready to share with you our powerful, simple HR solutions.


For more information visit our website at www.hro-partners.com, email us at info@hro-partners.com, or phone us at 901-737-0123.


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