business psychology, Company Culture, Danny Gattas, Employee Engagement, Employment, Engagement, Event, Uncategorized

Culture is Merriam-Webster’s Word of the Year – For Good Reason


Largely due to its tracking of which words were looked up the most, Merriam-Webster announced “Culture” as its Word of the Year for 2014. Chosen at the end of each year, the word serves as aCulture-resized snapshot of what people have been thinking about and talking about for the past 12 months, and what will
continue to be a hot topic in the coming year. (While “Culture” had one of the largest spikes in look-ups, the words “Celebrity Culture,” “Pop Culture,” “NFL Culture,” “Media Culture” and “Company Culture” also had big years.) And from what I’ve experienced consulting with organizations across the country, thankfully, we can expect to continue focusing on culture in 2016 and beyond.

“Culture is a word that we seem to be relying on more and more. It allows us to identify and isolate an idea, issue, or group with seriousness,” said Peter Sokolowski, editor-at-large for Merriam-Webster, elaborating, “And it’s efficient: we talk about the ‘culture’ of a group rather than saying ‘the typical habits, attitudes, and behaviors’ of that group.”

I am sure that most experts on Employee Engagement were not surprised by Merriam-Webster’s choice.

Legendary management expert Peter Drucker was one of the first to get it right years ago when he coined the phrase “Culture Eats Strategy for Breakfast.”

Interviewing for Cultural Fit – Case Study: Google
Determining cultural fit in the interview process can be extremely challenging. When organizations are very large, it can be especially difficult to define what qualities make candidates mesh with a culture of thousands of people who are, essentially, quite different.

When Google started growing at an exponential rate, its Senior Leadership had a “stroke of genius,” according to Russ Laraway, Director of Media and Platforms: they decided to define what it means to be “Googley.” By articulating this concept, it became much easier to assess whether candidates would thrive in Google’s environment.

The definition of being “Googley” includes: Thinking Big, Having a Bias for Action, Being a Good Communicator, and the Ability to Work at a Face Pace in Small Teams.

By specifically defining what type of employees they were looking for, Google was able to attract the right candidates and build an extremely strong corporate culture. Laraway discovered, “We began hiring people who were often more Googley than we were!”

The company grew from 2,500 to 25,000 employees in only six years, Google’s unique culture flourished, building one of the most well-known Magnetic Cultures around the world.

Call to Action #1: Revisit your definition of the perfect person you are trying to hire and carefully interview for these characteristics.

Character versus Skill
Of course a candidate having both excellent character and skills is ideal, but sometimes people fall a little short on one end. Which aspect is a better compromise? Do you hire the person who has years of experience executing the job duties, but seems slightly off in regards to cultural fit? Or do you hire the person whom everyone on the team loves, but will need some additional training to improve his or her skill set?

I would take the person with the right character any day of the week. Character is ingrained in a person’s core being and dictates how he or she will behave. It encompasses one’s ethics, values, dedication, motivation, and outlook. It is nearly impossible to alter a person’s character, for better or for worse. Skills are things that are learned. If a person has everything you are looking for as a potential employee, but he or she does not have the exact skill set desired, it would be prudent to still consider that person for the position.

Of course, as an example, if you are hiring a Search Engine Optimization Specialist and the candidate has never worked with computers, that would be too much of a stretch. However, if you want a candidate who can type 80 words per minute, you should not exclude the perfect candidate because he or she can only type 65 words per minute. A great personality and a high level of motivation will ultimately mean more than those 15 words per minute. A magnetic organization should offer training for employees to improve their skill sets anyway. New employees’ skills should be developed through training initiatives, regardless of their proficiency level. If you try to develop character in training sessions, good luck to you.

In summary and your Call to Action: Skills can be taught, character cannot. Evaluate your Recruiting Process for valuing character and attitude over technical skills and aptitude. Online retail giant Zappos made this famous by actually having two separate interview teams, one for attitude and the other for aptitude.

Call to Action #2: Ensure that you are using the right behavioral questions to assess each candidate’s Cultural Fit with your organization.

 

As 2015 winds down, we can expect a new word of the year soon. But that doesn’t mean we can forget about the power of Culture.

 

Kevin Sheridan is an Internationally-recognized Key-Note Speaker, a New York Times Best Selling Author, and one of the most sought-after voices in the world on the topic of employee engagement. He spent thirty years as a high-level Human Capital Management consultant, helping some of the world’s largest corporations rebuild a culture that fosters productive engagement, earning him several distinctive awards and honors. Kevin’s premier creation, PEER®, has been consistently recognized as a long- overdue, industry-changing innovation in the field of Employee Engagement. His book, “Building a Magnetic Culture,” made six of the best seller lists including The New York Times, Wall Street Journal, and USA Today. He is also the author of The Virtual Manager, which explores how to most effectively manage remote workers.

deleteKevin received a Master of Business Administration from the Harvard Business School in 1988, concentrating his degree in Strategy, Human Resources Management, and Organizational Behavior. He is also a serial entrepreneur, having founded and sold three different companies.

Twitter
LinkedIn
Email: kevin@kevinsheridanllc.com

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Event

HRO Partners Proud to be Sponsoring The 2015 HR Excellence Award Ceremony


HRO Partners is proud to announce their sponsorship for SHRM-Memphis’  2015 Human Resource Excellence Awards on September the 9th at the Holiday Inn, The University of Memphis. The event begins at 7:00 am with an opportunity to network among esteemed HR professionals and, shortly after, at 7:30 am the program and breakfast begins.

This event celebrates the incredible accomplishments of Human Resource Professionals all throughout Memphis and the Mid-South Area. Honorees will be crowned one of five available awards, ranging from Executive of the Year, Emerging Leader, Human Resource  Practitioner of the Year, Innovative Deployment of HR Technology, and Student of the Year.

Tickets start at $50.00 for General Admission, but go up to $60.00 after 05:00 pm, August the 30th. So act fast to ensure that you are able to attend what is likely to be a joyous time.

Click here for further information and to obtain tickets to this marque event

Click here to add this event to your calendar.

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Uncategorized

Make Bottom Line Business Sense- Judy Tuesdays


Judy Tuesdays are back. Click here Businesswoman receiving an award.to visit Judy Bell Consulting’s page.

Make Bottom Line Business Sense

In previous blogs, we have looked at EQ in many ways, especially as it relates to healthy and happy relationships- both at work and at home.
Researchers have confirmed what Human Resource professionals have known for quite some time. One’s level of emotional intelligence is a great predictor of success at work as well as a measurement of healthy and productive relationships and leadership abilities.

EQ is not touchy-feely or happy-go-lucky “stuff”. EQ is about healthy and productive relationships. And healthy and productive relationships mean better customer service, improved employee relations, and better company profits.

Higher EQ levels equate to…

  • Enhanced listening
  • Increase in positive and productive communication
  • Increased teamwork
  • Increased customer satisfaction
  • Better problem solving
  • Productivity gains
  • Higher employee achievement orientation

Also important… enhanced EQ levels mean…download (1)

  • Less costly mistakes in orders and production
  • Turnover decreases
  • Employee attendance improves
  • Workers’ Compensation claims are lower

“Because of the furious pace of change in business today, difficult to manage relationships sabotage more business than anything else…it is not a question of strategy that gets us in trouble; it is a question of emotions.” – John Kotter, Harvard Business School

Written by the lovely Judy Bell.

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Danny Gattas, Employee Engagement, Servant Leadership

3 Ways to Become a Service Oriented Leader


3 Ways to Become a service Oriented Leader

By Danny Gattas

Leadership is heralded as being one of the most vital and crucial elements in driving innovation and change within organizations. It can mean the difference between success and failure; so it should come as no surprise that thousands of books, articles, and seminars are disseminated for the public’s benefit. As saturated as leadership advice is there are numerous approaches that distract the masses from the most effective leadership strategy, the service oriented leader.

A service oriented leader is someone who thinks first of others rather for themselves, cares about the individual needs of all of their followers, and is fixated on fighting for what is best.

Albeit a simple definition, enacting this type of strategy  is an extremely difficult task but is accompanied with high rewards. That being the case there are three simple ways to become a service oriented leader.

1. Pay AttentioFeatured Image -- 609n

Any leader must be astute to the needs of their organization and followers because if you don’t adjust to meet these needs then failure is imminent. This requires leaders to constantly adjust, acclimate, and assert the best strategies to instill the required mechanisms are in place. Leaders ability to successfully accomplish this is paramount to their survival and development.

2. Value and Recognize Accomplishments 

A common misguided notion is that people will stay at an organization based on monetary compensation rather than recognition because at the end of the day people report being more satisfied and engaged when they receive regular recognition. It is also true that leaders who recognize their employees more frequently report higher levels of production and engagement. So recognizing your followers accomplishments is both vital to being a service oriented leader and also to increasing production.

3.Be Adaptive

Someone once said, “if you want to make God laugh, tell him your plans” and being a leader is very similar to that idea because quality leadership requires someone to constantly adapt to situations and employee trainingalways be prepared to put out arising fires. That requires individuals to consistently rely on their intuition and gut feelings to surmount the occasion.  This doesn’t mean that you should not attempt to formulate a plan but always be willing to arise to the occasion and adapt to any situation.

HRO Partners is always here to best meet your business consulting needs so please feel free to reach out to us at 901-737-0123 or by email at info@hro-partners.com.

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Employee Engagement, Employment, Judy Bell Tuesdays

Likeability… You Go First


Judy Tuesday is back with this post from Judy’s website.download (1)

“I have read several blogs lately on a variety of topics such as:

  • Trust
  • Credibility
  • Likeability
  • Collaboration

All had the same familiar theme… in order to “up” the ante for you, you must up the ante for others. One of the blogs was a book review of “Enchantment,” by Guy Kawasaki. Kawasaki says there are two types of people in the world:

  1. Bakers
  2. Eaters

drawingsmileyfaceHe says, “Eaters think zero-sum. They want the biggest slice of any pie. The bakers don’t see the world as zero-sum game. They want to make more and bigger pies. And bakers are more enchanting than eaters.”

Can’t wait to read the book!

“You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.” – Dale Carnegie”

 

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Employment, Servant Leadership

Trusted Adviser


Featured Image -- 609At HRO Partners, we truly value the relationship and needs of our clients.  Whether it is training, surveys, executive coaching, compensation analysis, or talent acquisition, our compassionate and savvy leader, Austin Baker, fixates on building our business the right way without compromising the process.

And so we aim to be a trusted adviser – someone who wants to grow our client’s brand, culture, market strategy, and vision.  We do not adhere to a cookie-cutter approach that slows development, we are committed to our clients because we care about their future and their businesses.

Our firm selected to read Trusted Advisor by David H. Maister, Charles H. Green, and Robert M. Galford so we can embrace this approach holistically.

We will condense this book’s concepts in a blog post in the coming months; keep an eye out for these highlights and feel free to comment with your own consulting experiences/tips on how we all can be trusted advisers in the business world.

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Company Culture, Judy Bell Tuesdays

Organizational Values Drive Culture


Below is a copy of a blog from Judy Bell at Judy Bell Consulting 

“Does your company have a set of clearly defined and clearly stated values? If not, now is the time to determine, define and declare your values. As you begin the process, keep in mind that companies don’t have values. The employedownload (1)es inside the company…at all levels… have the values. Values that are determined by the employees and communicated regularly are the ones that begin to take root and ultimately become your culture.

Executive and employee alignment with the values is an integral part of a positive and healthy culture. Everyone must “walk the talk” of the values each day for all to see. How employees view the culture inside an organization ultimately determines the company’s brand, positively or negatively. It can be said that, “Culture is the internal brand that ultimately affects the external brand of the company, its services and its products.” Judy W. Bell

Let us help you define your values. We have leadership and management expertise to help develop the values that will positively impact your internal culture.”

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